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Motherboards
Processors
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RAMs
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Thermal paste and pads
Custom PC Builder – Advanced
Custom PC Builder – Simplified
Display and Audio Cables
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Customer engagement and online operations associate
CUSTOMER ENGAGEMENT AND ONLINE OPERATIONS ASSOCIATE
Are you passionate about PCs, tech, and online community engagement? Do you thrive in a fast-paced environment where you can combine your technical skills with customer service expertise? If so, we want YOU to join our team as a Digital sales & Customer Support Associate / Customer Engagement and Online Operations Associate.
About us
We are a leading retail PC building shop dedicated to delivering high-quality custom PCs and exceptional customer experience. Our primary sales channels are our website and social media platforms. We are looking for a dynamic individual to help us grow and manage our online presence.
Key responsibilities
Website Management
- Update product listings, descriptions, and pricing on the website.
- Monitor and process online orders, ensuring timely fulfillment.
Online Community Support
- Engage with customers on social media platforms (Facebook, Instagram, Twitter, etc.) by responding to inquiries, comments, and messages.
- Build and maintain a positive online community by fostering discussions and providing expert advice on PC building and tech.
- Address customer concerns and resolve issues promptly to ensure satisfaction.
Content Creation & Management
- Collaborate with our content creator in creating engaging content for social media, including posts, stories, and updates about new products, promotions, and tech tips.
- Collaborate with the team to develop creative campaigns to boost online visibility and sales.
Analytics & Reporting
- Provide regular reports on engagement, sales, and customer feedback to help improve our online strategies.
On-Shop Assistance
- Greet and assist customers in selecting interested products.
- Provide advice on product specifications and help customers find the best solutions for their needs.
- Process sales transactions and handle returns or exchanges.
- Organize and maintain products display.
- Check stock levels and restock shelves when necessary.
- Assist with receiving and unpacking new stock deliveries.
- Maintaining general cleanliness of the shop.
Qualifications
- Technical Skills:
- Proficient in website management platforms (e.g., Shopify, WooCommerce, or similar).
- Familiarity with social media platforms and tools (e.g., Facebook Business Manager, Instagram, Twitter, etc.).
- Basic understanding of PC hardware and components is a plus.
Communication Skills
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in a simple, customer-friendly manner.
Customer Service
- Strong interpersonal skills with a customer-first mindset.
- Experience in handling customer inquiries and resolving issues.
Organizational Skills
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
Bonus Qualifications:
- Experience in content creation or digital marketing.
- Knowledge of SEO and online advertising strategies.
How to Apply
Click on the Link Below and Fill in Your CV Details
Custom PC Builder – Advanced