PC casings
Cooling fans
Power supply
Motherboards
Processors
CPU heatsinks
Storage
RAMs
Graphics Cards
GPU Accessories
Network adapters
Cables
Thermal paste and pads
Keyboards
Headphones
Mice
Mouse Pads
Gamepads
Charging docks
Display and Audio Cables
Customer engagement and online operations associate
CUSTOMER ENGAGEMENT AND ONLINE OPERATIONS ASSOCIATE
Are you passionate about PCs, tech, and online community engagement? Do you thrive in a fast-paced environment where you can combine your technical skills with customer service expertise? If so, we want YOU to join our team as a Digital sales & Customer Support Associate / Customer Engagement and Online Operations Associate.
About us
We are a leading retail PC building shop dedicated to delivering high-quality custom PCs and exceptional customer experience. Our primary sales channels are our website and social media platforms. We are looking for a dynamic individual to help us grow and manage our online presence.
Key responsibilities
Website Management
- Update product listings, descriptions, and pricing on the website.
- Monitor and process online orders, ensuring timely fulfillment.
Online Community Support
- Engage with customers on social media platforms (Facebook, Instagram, Twitter, etc.) by responding to inquiries, comments, and messages.
- Build and maintain a positive online community by fostering discussions and providing expert advice on PC building and tech.
- Address customer concerns and resolve issues promptly to ensure satisfaction.
Content Creation & Management
- Collaborate with our content creator in creating engaging content for social media, including posts, stories, and updates about new products, promotions, and tech tips.
- Collaborate with the team to develop creative campaigns to boost online visibility and sales.
Analytics & Reporting
- Provide regular reports on engagement, sales, and customer feedback to help improve our online strategies.
On-Shop Assistance
- Greet and assist customers in selecting interested products.
- Provide advice on product specifications and help customers find the best solutions for their needs.
- Process sales transactions and handle returns or exchanges.
- Organize and maintain products display.
- Check stock levels and restock shelves when necessary.
- Assist with receiving and unpacking new stock deliveries.
- Maintaining general cleanliness of the shop.
Qualifications
- Technical Skills:
- Proficient in website management platforms (e.g., Shopify, WooCommerce, or similar).
- Familiarity with social media platforms and tools (e.g., Facebook Business Manager, Instagram, Twitter, etc.).
- Basic understanding of PC hardware and components is a plus.
Communication Skills
- Excellent written and verbal communication skills.
- Ability to explain technical concepts in a simple, customer-friendly manner.
Customer Service
- Strong interpersonal skills with a customer-first mindset.
- Experience in handling customer inquiries and resolving issues.
Organizational Skills
- Ability to multitask and manage time effectively in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving.
Bonus Qualifications:
- Experience in content creation or digital marketing.
- Knowledge of SEO and online advertising strategies.
How to Apply
Click on the Link Below and Fill in Your CV Details