PRIVACY POLICY

Welcome to esgaming.co.ke, a Kenya-based ecommerce platform specializing in computer parts and custom-built PCs. We are committed to protecting your privacy and complying with Kenya’s Data Protection Act, 2019 and other applicable laws. This policy outlines how we collect, use, and safeguard your personal data.

DATA WE COLLECT

Personal Information

  • Name,
  • email,
  • phone number,
  • shipping/billing address,
  • payment details (processed securely via third-party gateways), and
  • account credentials. 

Technical Data

  • IP address,
  • browser type,
  • device information, and
  • website usage data (e.g., pages visited). 

Marketing Preferences

  • Communication opt-ins/
  • opt-outs. 

How We Collect Data

  • Direct Interactions when you create an account, place an order, or contact us.
  • Automated Technologies: Cookies, server logs, and analytics tools (e.g., Google Analytics).
  • Third Parties: Payment processors (e.g., M-Pesa, iPay, PayPal), logistics partners, and fraud detection services.

Purpose & Legal Basis for Processing

  • Fulfill orders and deliver products (contractual necessity).
  • Manage accounts and customer support (legitimate interests).
  • Send marketing communications (with your consent).
  • Comply with legal obligations.

Data Sharing

We share data only when necessary, with:

  • Service Providers: Payment gateways, couriers, and IT support.
  • Legal Authorities: If required by Kenyan law or to protect our rights.
  • Business Transfers incase of mergers/acquisitions (with confidentiality safeguards).

We do not sell your data to third parties.

Data Retention

We retain your data only as long as needed for the purposes stated, or to comply with legal requirements

Security Measures

We implement safeguards including:

  • SSL encryption for data transmission.
  • Restricted access to personal data.
  • PCI-DSS compliance for payment processing.

Note: No online method is 100% secure, but we strive to protect your data.

Your Rights Under Kenyan Law

You have the right to:

  • Access, correct, or delete your data.
  • Restrict processing or object to marketing.
  • Withdraw consent (where applicable).
  • Request data portability.

To exercise these rights, contact us at [email protected]. We respond within 3 working days.

International Data Transfers

If data is transferred outside Kenya, we ensure recipients comply with the Data Protection Act, 2019, using safeguards like adequacy decisions or contractual clauses.

Cookies

  • Necessary Cookies: Essential for website functionality (no consent required).
  • Analytics/Marketing Cookies: Used with your consent. Adjust preferences via your browser settings.

Children’s Privacy

We do not knowingly collect data from minors under 18 without parental consent. Contact us to remove such data. 

Updates to This Policy

Changes will be posted here with a revised effective date. Continued use of our services implies acceptance.

  • Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence.
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or concerning the subject matter of this disclaimer, including liabilities arising in contract, in tort (Including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.